Monday, June 17, 2013

The Eyes on Cyber Life



By now, web and mobile users know there’s no escaping advertising.  With advertising comes consumer/market research to ensure the right message gets to the desired customer.  There is a sea of online market researchers studying the blogs, tweets, clicks, and texts of online users.
Some agencies are familiar faces to media consumers, while others, consumers will be surprised that they are in the game.  Take Neilson.com--the agency known for making an average household a “Neilsen Family” by installing a monitoring box to the television—is still keeping a pulse on consumer behavior—now in cyber space.
Neilsen boasts having “approximately 10 million consumers in 100 countries participating in their research”.  Neilsen.com website claims the organization “studies the use of 181 million blogs, social networks, and other media”.  That other media includes brick and mortar retail, TV, mobile, and web.  The organization’s ace card is NeuroFocus™.  It is a worn device that “measures brainwave activity and eye tracking”, so their clients know what wording, colors, and designs stimulate particular brain regions and result in making purchases.
Experian, one of the three largest credit reporting bureaus, leveraged its global store of consumer and business information to offer marketing services or “consumer insights” to their clients.  These insights are accessed through Hitwise™ Hitwise Mobile™, Hitwise Audience Viewsm, Simmons LOCAL sm and Simmons National Consumer Studiessm..  All three Hitwise branded services are fueled on “the daily activity of 10 million consumers located in over 50 countries across six continents on one million websites.”  Talk about statistical excess.
United Sample or uSamp was an online research firm from its inception.  The founders Gregg Lavin and Matt Dusig tag uSamp “The Answer Network” specializing in online market research panels.  The firm has 12 million survey respondents residing in such countries as Egypt, Kenya, Trinidad, Jamaica, Mexico, and of course, the United States.  The panelists give online and mobile feedback.
Since the global panel is their gold, recruiting has high standards.  The company recruits through “social media, their global partners, and website publishers”.  uSamp prides itself in locating “the hard-to-find respondent” and achieving “panel purity”.  What is panel purity?  That is ensuring there are no duplications in email addresses and mobile numbers nor people maintaining multiple identities.  Imagine! The things people do to earn pre-loaded debit cards, sales discounts, and merchandise samples.

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Wednesday, December 5, 2007

Talking Shop is Natural in PR

A senior account executive for a maverick firm that's making much waves in PR talked a little shop with me recently. He gave me different pointers on getting and keeping a job, client services and salary negotiation.

I asked about favorite spots where communicators go to unwind. He said that there weren't places like that because PR folks tend to keep a distance from one another due to the competitive nature of the business. "Everyone is after the same segment producer or reporter."

Well, I accepted that until I finally went to a PRSA monthly social mixer. The admission fee is "the cost of your drink." It was at the Arctica Bar & Grill. I arrived late but the place was still full of chatty people. Executives from Burrelles Luce were a few feet from Cision staffers. People from boutique to major PR firms schmoozed effortlessly. Piled on the pool table were copies of the latest Bulldog Reporter--the newsletter that tracks the career moves of magazine and newspaper editors . If people thought about hording media contacts, then the ol' Bulldog, Cision and Burrelles Luce countered that move.

This event was about networking. It was going past the search firm to know your colleagues and the house they work for. After all, in PR, people tend to be recycled, promoted, and set up shop within the industry. Read the bios and you'll see the trail of agencies someone worked at to get to where she is now--in PR or a complementary industry. Well lest we get left in the shadows, Planning To Succeed was promoted by yours truly.

I'm very glad I went to the mixer. The Arctica Bar & Grill serves great foreign ales on tap in 20 oz. glasses for six bucks. Of course the company was cool.

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